Friday, August 7, 2015

GPF Basics: Find your discussions in the Google Product Forums

If you have posted a question in the Google Product Forums and are waiting for an answer, or you've replied to someone's question and want to their response, you can easily find your discussions.

If you have email notifications enabled you will get an email message when you get a response. But email isn't necessary - you can find all your discussion topics in the Google Product Forum itself. 

You have two options:
  • Select "My Discussions" in the left menu - this will display all your discussions in every Google Product Forum
  • Open a particular Google Product Forum and Filter your discussions 
Read on for more details!

GPF Basics: getting around the Google Product Forums

1. Find the right google product help forum!
2. Join the forum and configure your membership and email settings
3. Search the forum for similar questions
4. Reply to a topic
5. Post a new topic of you own

>> 6. Find your discussions

  • Click "My Discussions" in the left menu
  • Use Actions > Filters to list your discussions within a forum
Note: all instructions are for the desktop version of the Google Product Forums.


Find Your Discussions in all Google Product Forums


To find all your discussions - every topic you have posted or replied to - just open the Forums and click "My Discussions" in the left menu.

1. Open any page on productforums.google.com - any Google Product Forum, search result or the main GPF home page

2. Click the 3 line menu icon on the top left

This is the main forum home page - the menu is available everywhere in the Google Product Forums

3. Click My Discussions in the menu list



Tip: you can bookmark a link to "My Discussions":
https://productforums.google.com/forum/#!mydiscussions


4. View the list of topics

Topics with unread replies will be bold.

Note: the default sort order of My Discussions is by Date (last updated), rather than by Relevance 

Tip: Open the next post or previous post on the list by clicking the Next Topic/Previous Topic arrows on the top right of a topic page, or by using the J/K keyboard shortcuts


Use Filters to find your discussions

You can use the Google Product Forum Filters to find your discussions that have new replies.

1. Open the Google Product Forum you posted your topic or reply in

Note: the Filter option is not available on topic post pages, only on the main forum and search results pages

2. At the top of the screen click Actions



3. From the Actions menu click Filters




4.  In the Filter options select All my discussions




Note: Top Contributors and Rising Stars will see additional Filter options. 

5. Click Apply

6. Change the search result sort order from "Relevance" to Date"



Tip: Bookmark the Filter search results page or save it in your forum "Saved searches" in the left menu

Tip: Open the next post or previous post on the list by clicking the Next Topic/Previous Topic arrows on the top right of a topic page, or by using the J/K keyboard shortcuts


Whew! Now you've mastered the basics of the Google Product Forums!

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