Wednesday, July 9, 2014

New YouTube Private Messages: old contacts, group messaging and more

Note: Old messages and contacts will be available until Dec 1st. 2014 

The YouTube Inbox is going away, to be replaced with Google+-based "Messages". In a few days you will be able to download an archive of all your Inbox messages. But what about your Contacts?







View and archive your old Youtube Contacts


You can view your Contact list, at least for the time being, at www.youtube.com/address_book

When you view your address book, you can click on each channel name, and see your contact details. Within a few days you will be able to download your Contacts along with your Inbox messages.

Send or receive a Private Message on YouTube


The new YouTube messages is pretty basic. If you want to message a channel, you need to go to the channel's About tab and click "Send message".



You will then be able to send a private message to that channel, and only that channel.



You can view the messages you've sent or received on your Messages tab. You can get their by clicking your avatar in the upper right corner, then selecting Creator Studio -> Community.




Note that if you delete a "Sent" message, the recipient's copy will be deleted as well. And if someone sends you a message and deletes it, or if they delete their entire Google+ profile, your copy of the message will disappear too.

One thing you cannot do is send a YouTube Private Message to multiple recipients at the same time. However, you can privately message multiple contacts using the Google+ commenting system.

If you create a Google+ Circle from your current YouTube Contacts, you will be able to easily message all of your contacts at once.

Create a Google+ Circle from your YouTube Contacts


If your YouTube channel is connected to a Google+ Profile or Google+ Page, you will have the option to easily create a circle from your YouTube Contacts.

1. Sign in to your YouTube account and make sure you are switched to the correct channel identity. You can do that by clicking your avatar in the upper right corner, or going to www.youtube.com/channel_switcher

2. Navigate to your Inbox: click your avatar, then select Creator Studio > Community > Inbox
Or just go directly to www.youtube.com/inbox

3. At the top of your Inbox you should see a banner that says:


4. Click "Create" and a window will pop up that will allow you to create a new circle from your Contacts.



Note: only YouTube channels that are connected to a Google+ Profile or Page will be included in the circle.

5. Add or remove contacts: Any contact highlighted blue will be included in your circle. You can de-select a contact by clicking on it. You can add to your Circle by clicking "Add a person" and typing the name of the person, channel, or email address of the contact.

6. When you are done adding and removing contacts, click "Create this circle"

You can view your channel's Google+ Circles by clicking your avatar in the upper right corner, then once the menu appears, click your avatar a second time, which will bring you to the Google+ Page or Google+ Profile connected to your channel.

Once you are on Google+, click "People" in the left menu, then (if you need to) "Your Circles" at the top of the screen.

Learn more about managing your Google+ Circles: Find and add people to circles

Send a private message to a group on YouTube or Google+


Now you have a circle of your YouTube contacts - how do you message them privately?

You can send a private message directly either via YouTube or Google+.

Sending a private message to a group on YouTube requires a bit of a work-around: because the new private message system only allows to message one channel at a time, you will instead need to make a comment on a channel or video that is only shared with a small group of individuals or one of your circles.

1. Go to a channel's "Discussion" tab or to a video watch page.


2. Click the comment box and write your message.



3. Click the word "Public"

4. You will then see the option to remove "Public" and add different circles or names. type in the name of the circle (or each person) you want to send the message to or + mention them in your post. If you + mention people they should get a notification you have mentioned them




5. Optional: de-select the option to "Also share on Google+" if you don't want your post to also appear on Google+.

6. Click "Post"



Only the circles or individuals you have shared your post with will be able to see it.

If you would rather share on Google+:

1. Go to the Google+ Profile or Page connected to your channel. You can do that from YouTube by clicking your avatar in the upper right corner, then, when the menu appears, clicking your avatar a second time.



2. You can send a message or share a post on Google+ from two locations:
  • at the top of every page on Google+ is a "Share" button, click that
  • or, at the top of your Stream, there is a "Share what's new..." box


3. Click the sharing box and type your post. + mention any individuals you want to be sure are notified of your post.
4. Remove the "Public" sharing option at the bottom of the post.

5. Add the circles or individuals you want to see your post



6. Click "Share"

Your post will be visible on your "Posts" tab and in the stream of the people you have shared your post with. No one else will be able to see it.

Learn more about sharing posts on Google+: Share a post, photo or your location


Posted by Peggy K

42 comments:

  1. Congratulations,

    Your latest change on YouTube has effectively isolated me. Now I cannot communicate with anyone unless I bend my knee to G+.

    Now, where's the delete account button?

    ReplyDelete
    Replies
    1. You could always put an email address on your About tab for people to communicate with you.

      But if you are serious about permanently and irreversibly deleting your channel, you can do that in your advanced account settings (www.youtube.com/account_advanced

      Delete
  2. I can't see the "send message" tab on my ABOUT in my youtube channel. How can I make that visible? Seems like people can't direct message me on my youtube channel. Please help!

    ReplyDelete
    Replies
    1. Hi Daisy Belle: you won't see the "Send Message" button on your own channel when you are signed in to YouTube. If you sign out of YouTube (or use an Incognito window) you should see the Send Message button on your channel's About tab.

      Delete
    2. I'm having the same problem. I logged out and I still can't see it

      Delete
    3. I am having the same problem and am missing important messages! How is this fixed

      Delete
    4. I am having the same problem. How do I get this fixed?

      Delete
    5. flawlezzlala and teddybearheart2: you cannot see the option to send a message on your own channel. However, I checked and you do need to be signed into a channel to see the Send Message option - just a different channel than your own. Also, your channel must be connected to Google+ for that option to be visible.

      Delete
  3. Hi, thanks for the help
    How can I delete a message I have sent though?

    ReplyDelete
    Replies
    1. You cannot delete a Youtube private message once you have sent it. You can think of it like an email, where once it's sent you cannot un-send it.

      Delete
  4. after Ive shared a private post with a certain number of people how do I add more people into it so that they can also see the post and comment on it?

    ReplyDelete
    Replies
    1. Hi Scoyett: in a private conversation on Google+ you can + mention more people to add them to the conversation. So if I have shared a private post, I could add you by typing +scoyett (and seeing your profile come up).

      Delete
  5. Peggy, I did all this, created a Youtube Contacts circle while in YouTube managing my Google+ Page. But now, I can't find that circle! Where is it? Do I see it in Youtube, or in my main Google+ profile? So confused, really hate Google now.

    ReplyDelete
    Replies
    1. It should be a circle for the Google+ Page or Profile connected to your channel. If your channel is connected to a Google+ Page, it should be one of your Page's circles. If you aren't sure, if you share your channel URL I can help you figure out how it's connected to Google+

      Delete
  6. Can I clean up my sent messages folder (deleting messages)??

    ReplyDelete
    Replies
    1. No, you cannot delete messages from the sent messages folder. Because the private messages are Google+ posts, if you were able to delete a sent message, it would also delete the message from the recipient's Inbox

      Delete
  7. I sent a private message to a use but it did not appear anywhere in my inbox or messages page under the community tab.

    ReplyDelete
  8. Where do I find settings to get notified for receiving Youtube messages??

    Google says: "If you’d like to receive an email notification when somebody sends you a message you can set this preference in your Google+ settings."

    But I can't find the setting at all...

    ReplyDelete
    Replies
    1. Hi Tuism: you can check your Google+ notification settings as follows:

      1. Sign in to YouTube, and make sure you are using YouTube with the correct channel identity. If you aren't, you can switch by clicking your channel icon, or by going to www.youtube.com/channel_switcher to change channels.

      2. Click on your avatar on the upper right corner, so the menu appears. Then click your avatar again, to the left of the "Creator Studio" button

      3. That should open the Google+ Profile or Google+ Page connected to your channel. Once Google+ opens, go to your Google+ settings by clicking "Settings" in the left menu.

      4. On your Google+ Settings you can change "who can send you notifications" to "Anyone" or "Your Circles" or a custom selection of your circles and individuals:

      Learn more about Google+ notification settings here:
      https://support.google.com/plus/answer/1054277

      Delete
    2. Thanks for that walkthrough! Hope it works :) Although it also sounds "dangerous", as in now everything that happens anywhere near the G+ account will probably give me a notification. But we shall see!

      Thanks :)

      Delete
    3. i got stuck on the step 3.. i can't find that button and when i went to the link you gave i still can't find the way to allow people to send me a message....

      Delete
  9. HOW DO I FIND THE PRIVATE COMMENTS SECTION IN GOOGLE PLUS AND HOW DO I DELETE THOSE PRIVATE COMMENTS I RECEIVED THAT I DON'T WANT?

    SO FAR ALL THE INFORMATION I FOUND ON THIS HAS BEEN UTTERLY USELESS. IS THERE A WAY TO DO THIS OR NOT?

    ReplyDelete
    Replies
    1. qwyzl: it depends on which comments you are looking for

      - private messages on YouTube, both sent and received, are at www.youtube.com/messages . There is no way to delete those sent or received messages there, but received messages can be flagged as spam or abuse.

      If someone replies to one of your private messages, you can delete the original message by clicking the time stamp in the notification to open the message in a new window. That will have options if you click the little arrow in the upper right corner of the post.

      - privately shared Google+ posts or YouTube comments: you can delete the Google+ posts or YouTube comments you have posted either on Google+ or on YouTube, as long as you are signed into the account that posted them

      - you can remove any comments posted by other people on your videos or channel at www.youtube.com/comments

      Delete
  10. I can´t delete my sent messages. Every time I try to do that, red sign appears and says that there was an error with removing this message. I have no idea why I have this problem.

    ReplyDelete
  11. I can´t delete my sent messages. Every time I try to do that, red sign appears, which says that there was an error with removing this message. I have no idea, why I have this problem.

    ReplyDelete
    Replies
    1. It is not possible to remove private YouTube messages. If that were an option, you would see it in www.youtube.com/messages

      Delete
  12. To clarify: there is no way to delete private messages on YouTube - if you get a notification under the bell icon about a response to your message and click the time stamp, the private message will open on Google+. You can then delete the message from the Google+ Post menu (click v on the upper right corner of the post)

    ReplyDelete
  13. hi, is there any way to retrieve PMs from my old inbox? i didnt know anything about this change and now all the messages on my old channel are gone.
    google+ is the cancer of the internet is2g

    ReplyDelete
    Replies
    1. Hi Claudia, no there isn't any way to retrieve your old Inbox messages. YouTube deleted them completely on December 1st.

      Delete
  14. hi, is there any way to retrieve PMs from my old inbox? i didnt know anything about this change and now all the messages on my old channel are gone.
    google+ is the cancer of the internet is2g

    ReplyDelete
  15. This comment has been removed by the author.

    ReplyDelete
  16. Rick: if someone sends a PM to your channel, i believe it might have been possible for them to mention your channel name. But since it was a private message to you that mention doesn't really make a difference - only you and the sender can see it. I don't think it is anything to worry about.

    ReplyDelete
    Replies
    1. Thank you very much for your quick response and for your assistance!

      Delete
  17. I would like to receive a notification when somebody sends me a message (that is, a personal, private message) on YouTube. I don't see a way to turn on notifications for messages in the Google Plus Settings. Can this be done? How?

    ReplyDelete
    Replies
    1. I wish there was a way to get notifications of new PMs! You should get an email notification, but that is all - there is no way to see whether you have a new Message when signed into YouTube other than by going to www.youtube.com/messages

      Be sure to send feedback to YouTube from the Messages page explaining this is a feature you would like to have, and include a reason why you would like to have it. There is a "Send feedback" link at the bottom of every page on www.youtube.com

      Delete
    2. Thanks, Peggy.

      However: I'm NOT getting an email notification. How do I turn that on?

      Any notification would be okay with me. I intend to check my messages every day, but I receive personal messages infrequently, so after weeks of no new messages, I forget, and get out of the habit (and then, when I remember, find that I've neglected a message for days or weeks). I want to be responsive, but I don't want to have to waste time constantly checking.

      Delete
    3. musanim: try enabling "Send me emails about my YouTube activity" in your YouTube notifications settings: https://www.youtube.com/account_notifications

      Also, check your email's junk or spam folder to make sure the notifications aren't inadvertently ending up there. The notifications of new private messages will have the subject line :
      [Channel name] sent you a message
      And the message is sent from YouTube (noreply@youtube.com)

      Delete
    4. Ah, will that do it? Thank you! It never occurred to me that "MY YouTube activity" would include OTHER people sending me messages.

      Delete
  18. THERE NO TABS ON THE CHANNEL! NO ABOUT PAGE, NO DISCUSSION PAGE NOTHING! HOW DO I SEND A MESSAGE TO A CHANNEL WITH NO TABS?!?!

    ReplyDelete
    Replies
    1. 71liz: you can fix it by enabling channel customization. See the instructions here: https://productforums.google.com/forum/#!topic/youtube/8CSWlUKRu6M

      Delete